Karen Gilhooly is a transformative leader with over 25 years of experience driving organizational change and innovation. Currently serving as Chief Revenue and Experience Officer at Answer Intelligence, Karen has made significant contributions to the company's growth and client satisfaction.
At Answer Intelligence, Karen spearheaded the organization's go-to-market strategy, defined compelling customer propositions, and led innovative learning initiatives for clients. Her efforts have been instrumental in aligning the company's offerings with market needs and enhancing overall client experiences.
Prior to her role at Answer Intelligence, Karen held leadership positions at global companies, including HSBC, where she served as Head of Employee Engagement for the Liquidity and Cash Management Division. There, she aligned and reskilled over 4,500 employees to support the bank's wholesale growth strategy and led a 1,400-member customer-facing team.
Karen's expertise lies in helping organizations overcome resistance to change, providing customized solutions that incorporate the human side of transformation. Her approach focuses on strategic advisory, experiential learning, and executive coaching to drive sustainable results.
Throughout her career, Karen has partnered with prominent organizations including Citigroup Global Transaction Services, Metavante Payment Solutions, and Language Line Services. Her broad experience has shaped her unique understanding of change management across industries.